This article is for informational purposes only and is not intended as legal advice. If you need legal advice, please contact your preferred legal counsel.
How to create and manage your recordings for your IVRs and Voicemail Campaigns
Creating and managing recordings for your IVR and Voicemail Campaigns is an easy and straightforward process. Let us show you just how simple it can be!
Before we begin, please note that your recordings should be longer than 6 seconds in length but under 2 minutes and 59 seconds.
Recordings used in campaigns should also be in compliance with TSR Guidelines.* This means that the caller's legal name (i.e. company name, DBA, or Sole Proprietor's legal first and last name) is clearly stated at the beginning of the recording, followed by a clear reason for the call.** An example of best practice would be something like, "Hi, this is Jane Doe from Example Company. I wanted to touch base with you about..."
Now, that we have the basics down, let's dive into uploading and creating your recordings.
Have a recording already that you want to use?
From the My Data menu on the left-hand side of your account, click "Recordings".
2. Next, select the "Add Recording" button on the right side.
3. Add a name for your recording. We recommend using something that will easily help you identify which recording you are selecting in your campaigns or your IVRs.
4. Next, you can choose to drag and drop or upload your pre-recorded audio file. The system can accept .mp3 or .wav files. **Please note that the MP3 uploaded must be standard MPeG-A codec.
Don't have a recording?
No problem! You can select the "Dial-In" option and follow the system prompts to create a recording.
You'll need to dial the displayed 888 number where you will be prompted to enter your pin. Please note that the pin will expire after a few minutes, so please make sure you are creating your recordings in real-time right after the pin is generated.
After you enter the pin, you will be prompted to speak your recording. Please do not hang up after speaking as you will have additional prompts to see if you would like to keep your recording, or to see if you would like to rerecord. Once you have followed all the prompts, the screen will update and your recording will be present in your list.
Need to delete a recording?
Locate the recording you wish to delete.
Click the three horizontal dots located on the far right side of the recording play bar.
Click Delete Recording.
Still Need Help?
If you still have questions about creating your managing the recordings within your account, please reach out to our support team and we'll be happy to help!
*We truly appreciate your business and wanted to remind you that the use of this service requires that you comply with all rules, regulations, and laws including the TCPA, TSR, national do-not-call registry. See our Terms of Service for details. **Please also note that we do not provide legal advice and recommend reaching out to your preferred legal counsel for specific questions.